Go4Check Privacy Policy & Data Rights

1. Who is responsible for your information?

Go4Check is the commercial brand of ExoConsult SRL, 1460 Ittre, Belgium. In this notice, “we” and “our” refer to ExoConsult SRL.

We are responsible for deciding how personal information is used for our website, inquiries and our own business relationships. For participant information that an organiser manages in Go4Check, the organiser decides why and how that information is used, and we handle it on the organiser’s behalf.

This notice covers go4check.com, communications with our team, the Go4Check web platform and organiser mobile app. For any privacy question, email contact@go4check.com or use our contact page.

2. The information we handle

Website inquiries. We ask for your name, email address, reason for contacting us and message. You can also provide your organisation, offer interest, group size, event frequency and activity. Inquiries are stored in the website database and emailed to contact@go4check.com, with the submission date, time and page URL.

Accounts and support. We handle the account and contact information needed to arrange access, communicate with authorised organisers and provide support. Please do not send passwords or application credentials in a support or privacy request.

Event and participant records. Organisers supply information needed for their events. Depending on what they add, this can include participant names and contact details, event or list membership, attendance records, documents, vouchers and recorded payment or eligibility information. This information comes from the organiser, who may have collected it from participants or their representatives.

Technical and usage information. Delivering the website involves technical requests containing information such as your IP address, browser details, requested page and request time. Google Analytics measures use of the WordPress website. Google Fonts also receives technical requests when your browser loads font files. More details appear below.

3. Why we use information

To answer inquiries and provide support. We use the information you send to respond, discuss your requirements and follow up on your request. We rely on our legitimate interests in answering people who contact us and managing our business relationships. Where we are taking steps at your request towards a contract with you personally, that pre-contractual purpose may also apply.

To provide and protect Go4Check. We use account and service information to arrange authorised access, operate the service, resolve problems and protect it against misuse. Depending on the relationship, this is necessary to perform a contract with you or serves our legitimate interests in providing a reliable service to your organisation.

To deliver a readable website. Technical requests needed to serve pages and fonts support our legitimate interests in providing accessible information about Go4Check and keeping the website functioning.

To understand website use. We use Google Analytics to understand visits and improve the WordPress website. Analytics runs only after you choose Allow analytics. We do not use advertising on the website.

To meet legal obligations. We use or disclose information when a legal requirement applies. Where a particular use is based on your consent, you can withdraw it for the future. For participant records, the organiser is responsible for choosing and explaining the appropriate legal basis.

4. Event participants and children

The travel company, school, association or other organiser controls the participant information it adds to Go4Check. We act as a service provider processing those records on the organiser’s behalf. The organiser decides what to collect, who is authorised to use it and when it should be deleted.

An organiser must have a valid reason to collect and use participant information, provide the necessary privacy information, keep records accurate and limit the information to what its event needs. It is also responsible for any permissions required from participants, parents or guardians.

School trips can involve children’s information. That is different from directing the website or organiser app to children. The organiser remains responsible for the lawful handling of children’s records. Go4Check is not intended for health information; organisers must not add health details.

For a request about a participant record, contact the relevant organiser first. If you contact us, identify the organiser and event without sending unnecessary sensitive details. We will help direct the request and assist the organiser within our role.

5. Access, service providers and transfers

Only people who need information to respond to an inquiry, operate or support the service, or fulfil a legal obligation should have access to it. Organisers manage authorised access to their participant information.

The WordPress website, Go4Check app and participant database are hosted by OVH in France. Email is handled by OVH. We also use technical service providers as needed for website operation, maintenance, security and support.

Google services. We use Google Analytics for the WordPress website and Google Fonts for its typography. Google may process service information outside the European Economic Area, including in the United States. Google explains the transfer arrangements for its analytics products, including applicable Data Privacy Framework arrangements and Standard Contractual Clauses, in its international data transfer information. You can also read Google’s Privacy Policy.

We may disclose information where a legal obligation requires it. We do not use the website for advertising. External websites linked from Go4Check are responsible for their own information handling.

6. Cookies and device permissions

Essential functions. Cookies or similar storage can be needed for functions such as authentication, security and remembering choices. The functions you use determine what is needed. Browser settings let you manage or delete stored cookies; blocking necessary storage can prevent a feature from working.

Google Analytics. Analytics can collect information about visits, pages viewed, interactions, browser or device characteristics and online identifiers. Choose Allow analytics or Reject analytics in the cookie banner. You can use the public website either way. CookieYes remembers your choice for up to 180 days. See how Google uses information from sites that use its services.

Use the cookie preferences button to review or withdraw your choice. You can also delete stored cookies in your browser. Google offers an Analytics opt-out browser add-on for supported desktop browsers.

Google Fonts. Loading externally hosted font files sends technical request information, including your IP address, to Google. This is a separate request from Google Analytics.

Mobile camera. The organiser app uses the camera for QR scanning when permission is granted. You can review or revoke app permissions in your device settings; the affected feature may then be unavailable.

7. How long information is kept

Event and participant information. Records remain in Go4Check until the organiser deletes them. They are not automatically deleted simply because an event has ended. The organiser must decide how long the information is needed for its purposes and delete it when it is no longer required. Contact us if you need help with a deletion request.

Website inquiries and correspondence. These remain until we manually delete them. There is currently no automatic deletion after a fixed period. You can ask us about the information we hold or request its deletion using the contact details below.

Website analytics. Google Analytics has its own retention settings and service rules, which are separate from the organiser’s deletion of event records. Contact us if you need information about analytics data relating to your visit.

Other records. Information may need to be retained to fulfil a legal obligation or deal with a specific dispute. A valid request to erase information is considered in light of the applicable legal requirements and the organiser’s responsibility for participant records.

8. Protecting information

The website uses HTTPS to protect information in transit. Access to event information is managed through authorised organiser accounts. Keep login details confidential and review who in your organisation needs access.

We work to protect information when operating and supporting the service. No internet service can guarantee that unauthorised access or loss will never occur. If you believe information has been accessed or used without authorisation, contact contact@go4check.com promptly.

9. Your privacy rights

Depending on the applicable law and the circumstances, you can ask to access your personal information, correct it, erase it, restrict its use or receive certain information in a portable form. These rights have conditions and exceptions.

Where processing relies on legitimate interests, you can object on grounds relating to your situation. You can object to direct marketing at any time. Where processing relies on consent, you can withdraw it without affecting the lawfulness of earlier processing.

Email contact@go4check.com or use our contact page. We may need enough information to verify your identity or authority to act for someone else. Requests are normally answered within one month; if a lawful extension is needed, we will explain it within that first month. For participant records controlled by an organiser, the organiser decides the request and we assist within our role.

You can complain to the Belgian Data Protection Authority or another competent data protection authority, including in the country where you live or work. You do not have to contact us first.

10. Contact and policy updates

ExoConsult SRL — Go4Check
Rue du Bois de la Houssière 80
1460 Ittre, Belgium
Email: contact@go4check.com

When this notice changes, we will update the date at the top. Where required, we will also communicate important changes through an appropriate service notice.

Website trademark notices

Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.